Effective Date: June 2026

At RBN Furniture, we are committed to delivering your orders safely and efficiently. All shipments are processed and managed through our trusted logistics partners via Shiprocket.

1. Order Processing

• Orders are processed after successful payment confirmation.
• Orders are typically processed within 1-3 business days.
• Processing times may vary during sales, holidays, or high-demand periods.

2. Shipping Partners

We use Shiprocket and its network of courier partners for order fulfillment and delivery across India.

Courier partners may include, but are not limited to:

• Delhivery
• Xpressbees
• Blue Dart
• DTDC
• Ecom Express
• Shadowfax
• Other logistics partners available through Shiprocket

The courier partner is selected based on serviceability, delivery speed, and location.

3. Delivery Timeline

Estimated delivery timelines:

• Metro Cities: 3-7 Business Days
• Tier 2 & Tier 3 Cities: 5-10 Business Days
• Remote Areas: 7-15 Business Days

Delivery timelines are estimates and may vary depending on courier operations and location.

4. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout.
• Promotional offers may include free shipping on selected products or order values.
• Additional shipping charges may apply for remote or special delivery locations.

5. Order Tracking

Once your order is shipped:

• A tracking ID/AWB number will be generated.
• Tracking details will be shared via SMS, email, or WhatsApp (where applicable).
• Customers can track their shipment through the courier tracking link provided.

6. Delivery Attempts

Courier partners may make multiple delivery attempts.

If delivery fails due to:

• Incorrect address
• Incorrect phone number
• Customer unavailability

the shipment may be returned to the origin and additional shipping charges may apply for re-dispatch.

7. Delivery Address

Customers are responsible for providing accurate:

• Name
• Address
• PIN Code
• Mobile Number

RBN Furniture shall not be responsible for delays or failed deliveries caused by incorrect information provided by the customer.

8. Damaged Packages

If the outer package appears damaged at the time of delivery:

• Customers are advised to take photographs before opening.
• Record an unboxing video whenever possible.
• Report any damage within 48 hours of delivery.

Failure to report within the specified time may affect claim eligibility.

9. Delayed Deliveries

Delivery delays may occur due to:

• Weather conditions
• Natural disasters
• Public holidays
• Transportation disruptions
• Government restrictions
• Courier operational issues

RBN Furniture shall not be held liable for delays caused by circumstances beyond our reasonable control.

10. Undelivered or Returned Shipments

Orders returned to us due to:

• Incorrect address
• Customer refusal
• Multiple failed delivery attempts

may be subject to additional shipping charges for re-shipment.

11. Service Availability

Delivery services are subject to courier serviceability and PIN code coverage. Certain remote locations may require additional delivery time or may not be serviceable.

12. Contact Us

For shipping-related assistance, please contact:

RBN Furniture
Proprietor: Ram Bilas Gupta
Address: B-17 Basement, Timber Market, Kirti Nagar, New Delhi – 110015, India
Phone: +91 9318406682
Email: rbnfurnitures@gmail.com