Effective Date: June 2026

At RBN Furniture, customer satisfaction is important to us. We strive to deliver quality furniture products. This Return Policy explains the conditions under which returns may be accepted.

1. Eligibility for Returns

Customers may request a return only in the following cases:

• Wrong product delivered.
• Product received in damaged condition.
• Product has a manufacturing defect.
• Product received is significantly different from the product ordered.

2. Return Request Timeline

• Return requests must be raised within 48 hours of delivery.
• Requests made after 48 hours may not be eligible for return.

3. Conditions for Return

To qualify for a return:

• The product must be unused, unassembled, and in its original condition.
• Original packaging, accessories, labels, and invoice must be retained.
• Clear photographs and videos of the issue must be provided for verification.
• The product must be available for inspection if required.

4. Non-Returnable Products

The following products are not eligible for return:

• Customized or made-to-order furniture.
• Products damaged due to misuse, improper handling, or negligence.
• Products that have been assembled, installed, or used after delivery.
• Products returned without original packaging.
• Minor variations in color, texture, wood grain, polish, or finish.
• Products purchased during clearance or special sale events unless received damaged or defective.

5. Return Approval Process

• All return requests are subject to verification by our support team.
• RBN Furniture reserves the right to approve or reject any return request after reviewing the submitted details and evidence.
• In some cases, an inspection may be conducted before approving the return.

6. Return Pickup

• Once a return request is approved, our team will arrange a return pickup where service is available.
• Customers may be required to safely pack the product before pickup.
• If pickup service is unavailable in a particular location, customers may be requested to ship the product to the designated address.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Notify us within 48 hours of delivery.
• Share photographs and videos showing the issue.
• Do not use, assemble, or alter the product before reporting the issue.

8. Contact Us

For return-related assistance, please contact:

RBN Furniture
Proprietor: Ram Bilas Gupta
Address: B-17 Basement, Timber Market, Kirti Nagar, New Delhi – 110015, India
Phone: +91 9318406682
Email: rbnfurnitures@gmail.com